stashtea

<p>Go to <a href="https://www.stashtea.com/account/login">Sign In</a> at the top of the page. On the lefthand side of the page, click on the &quot;Forgot Password?&quot; link. Enter your email address and a password reset email will be sent to you.</p>
<p>If you are still having trouble, please contact Customer Service at 800-800-8327 (between 8 AM-11:30 AM, and 12:30 PM-4 PM Pacific Time, Monday&#x2013;Friday) or email support@stashtea.com&#xA0;and we will help you update your password.</p>

Go to Sign In at the top of the page. On the lefthand side of the page, click on the "Forgot Password?" link. Enter your email address and a password reset email will be sent to you. If you are still having trouble, please contact Customer Service at

I forgot my password. How can I update it?

General Shopping Questions

Can I drink tea past the best before date?

What is natural flavoring?

I can't find my tea in the quantity I'm used to ordering, what's going on?

Where are the ingredients for your teas sourced from?

How are your loose leaf teas packaged?

Does your tea contain any calories?

Are your teas caffeinated?

How much caffeine is in your tea?

Which brewers are your single serve cups compatible with?

What is the shelf life of your teas?

How do you ensure the purity and quality of your teas?

Do Stash teas contain lead?

Do Stash teas contain pesticides?

What decaffeination method does Stash Tea use?

What is the filter paper made of that you use in your tea bags? Does it contain plastic like polypropylene?

Why do my teabags have a black or green tea tag with no tea name?

Do your teas contain gluten or any allergens?

Are your teas Kosher certified?

About Our Teas

Is it safe to order online during the COVID-19 pandemic?

Can the wrappers my teabags are packaged in be recycled?

I want to leave a review. Any tips?

Do you have a print catalog?

Do you offer gift certificates or gift cards?

I am looking for a specific tea. Do you know which stores might carry it?

Where can I find a retailer in my area that sells Stash Tea products?

I have shopped at StashTea.com before but can’t log in to my account.

I need to make an adjustment on my order.

An item I received arrived damaged!

I received my order but I was shipped the incorrect product.

Can you cancel my order?

Order Issues

What do I do if I entered the wrong shipping address?

Can I send items to multiple addresses in one order?

How do I know if my order was processed?

Can I save the items in my cart?

Telephone and International Orders

Payment Options

Promotion Codes

Placing An Order

How COVID-19 is impacting shipping?

How do you calculate sales and use tax?

What is your return policy?

How do I track my order?

Can you tell me about your shipping charges?

Shipping & Returns

Subscription Management

I forgot my password. How can I update it?Updated 10 months ago