All articles

General Shopping Questions

Is it safe to order online during the COVID-19 pandemic?

Our shipping department will be practicing increased sanitary and health measures, even beyond our regular high-quality practices, and staff is encouraged to practice social distancing. Even though we keep monitoring the situation, you might be wonde

Can the wrappers my teabags are packaged in be recycled?

At this time, the foil wrappers can not be recycled. We are looking into more environmentally responsible options but haven't yet found packaging that meets our needs. Our teabags, strings and tags are compostable and our boxes can be recycled.

I want to leave a review. Any tips?

Yes, check out our Review Guidelines for some suggestions on providing helpful information for other shoppers.

Do you have a print catalog?

We currently do not have a printed seasonal catalog. Here at StashTea.com, we offer a wide variety of teas and teaware products to make your online experience with us as complete and hassle free as possible. If you need further assistance shopping wi

Do you offer gift certificates or gift cards?

We currently do not offer gift certificates or gift cards for sale on stashtea.com.

I am looking for a specific tea. Do you know which stores might carry it?

We do not have inventory information for specific teas at this level. All of our teas are available for sale on our website. If you are looking for a particular item, click here to find it in your local store.

Where can I find a retailer in my area that sells Stash Tea products?

You can use our Find a Retailer page as a guide.

I forgot my password. How can I update it?

Go to Sign In at the top of the page. On the lefthand side of the page, click on the "Forgot Password?" link. Enter your email address and a password reset email will be sent to you. If you are still having trouble, please contact Customer Service at

I have shopped at StashTea.com before but can’t log in to my account.

You will need to create a new account if you placed your order before Feb 17, 2016, the launch date of our new website. For security purposes, you will need to create a new account and password. We apologize for the inconvenience. You can create a ne